Warranty

Warranty and Return Policy Overview

Office-Hub warrants that Supplied Products are free from defects in materials and production. This warranty is valid from the date of delivery, irrespective of shift usage, to the original End User and is non-transferable. office-hub will fix or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use. If repair or spare is not commercially practicable, Office-Hub will provide a refund or credit for the affected product. End User means the final purchaser acquiring a product from office-Hub for the purchaser’s own use and not for re-sale, remarketing or distribution.

Warranty doesn’t apply to protect defects, damage, failure or loss resulting from:

• Normal wear and tear.
• Failure to apply, install, reconfigure, or maintain products according to published Workspace or manufacturer instructions and guidelines.
• Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
• Damage or marking of materials or scrape of fabric over time caused by sharp or foreign objects.
• Alteration or modification of the product.
• Scars, marks or wrinkles occurring naturally in leather, including changes due to aging, exposure to light or direct sunlight
• Change of color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
• The substitution of any unauthorized non-Workspace components for use in the place of Workspace components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.

Return Policy

• Stock items can be returned provided that we are notified within 24 hours of receipt of your order provided the item is returned within 3 days from delivery. The product you return must be in new, unused, condition with all its original packaging and product tags still attached. New and unused shall mean there are no marks on the items or signs of wear and use.
• Delivery and assembly costs are not refundable. And based on our evaluation of item condition we will refund the product value.
• Assembled or made to order items cannot be returned/exchanged.
• If your order is received damaged or defective, we will endeavor to repair it or a replacement will be manufactured and delivered as soon as possible. No claims whatsoever shall be entertained for a replacement for damaged or missing goods unless it is notified to the delivery personnel at the time of delivery. The manufacturer’s warranty on faulty goods remains valid for the period it is given.
• Once an order has been placed, it will not in most cases be possible to change the order whatever the reason (ex: mistake, change of mind about colour/ size) if it has entered into the production process. Naturally, we will use our best endeavors to intervene and try and assist you with your request. If client fails to take delivery of any product on any scheduled delivery date, maximum amount of SAR 450/Day storage charge will apply.